These FAQs are here because we want you to understand how we operate and what you can expect from us. Please feel free to call us at 888-231-7965 if you have questions about any of these FAQs. We want to make this an enjoyable experience for everyone and we look forward to working with you!

Inspections are typically completed within two business days, depending on the inspector’s schedule, the seller’s schedule, and the weather. Inspections that are completed on Friday will have the report reviewed on Saturday morning, starting at 8:00 am. We do our best to complete inspections by the next business day as long as the seller makes the car available for review and the inspection is ordered early enough the day before. Our hours of operation are M-F 8:00 to 5:00 Central time. Occasionally, the seller’s schedule, the inspector’s schedule, or the weather may cause a delay. Please note we cannot guarantee a date of an inspection due to factors outside our control. Customers are encouraged to plan accordingly and make arrangements to hold a vehicle if necessary. We have a better chance of getting the inspection done faster, the sooner you place your order. We do not schedule inspections on weekends. Reports can not be expedited. We do our very best to get them out as soon as possible.

We are a pre-pay service. You pay for the inspection when you place your order. If the vehicle sells before we dispatch an inspector, we will put your order on hold and you can use the amount paid towards inspection of another vehicle.

Because we strive to get inspectors on site very quickly, we begin working on your order immediately. Once your order has been placed we cannot offer a refund. PLEASE BE SURE OF YOUR VEHICLE BEFORE PLACING YOUR ORDER. If your vehicle sells before we dispatch an inspector, we will put your order on hold and you can use the amount paid towards inspection of another vehicle. If you purchase a vehicle before we can get to it, we will not offer a cancellation for a refund.